- Real Time Analyst Job Description: DUTIES & RESPONSIBILITIES: Monitor and analyze real-time service level performance, call... and analyze real-time service level performance, call volumes, and agent activities. Make immediate adjustments to staffing levels...
- Real Time Analyst Job Description: DUTIES & RESPONSIBILITIES: Monitor and analyze real-time service level performance, call... and analyze real-time service level performance, call volumes, and agent activities. Make immediate adjustments to staffing levels...
Duties and Responsibilities: Optimize staffing (based real time or actual offered) on a real time basis... as per established guidelines and by identifying and recommending OT and VTO opportunities. Manage accounts real time occupancy and agent...