P1 - Analyst - Genesys Cloud Job Description Summary: The Analyst is responsible for designing, developing..., Integrating, implementing, and supporting applications, systems, and IT products with Genesys- Pure Connect platform. The Analyst...
shift coverage. On-call duties may be required. Knowledge on any workforce planning tools considered a plus. Genesys Cloud... WFM in particular. Knowledge of live monitoring and call routing tools is a plus. Avaya CMS, Genesys CCpulse or Genesys...