as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established... updates and changes provided by the Financial Clearance Center. Understand Call Center functions, staffing and processing...
with a passion for ongoing learning and self growth Previous experience in a dynamic call center or customer service role... Education: High school or equivalent (Preferred) Experience: call center: 1 year (Preferred) Work Location: In person...
requests. Meet First Call Resolution (“FCR”) goals; suggest improvement to increase the FCR rate. Provide incident resolution... information, changes, and updates to increase first call resolutions and Client service satisfaction. Document and ensure proper...
Center and administering FDA Incident response system. The Command Center is operational 24 hours per day, 7 days per week..., 365 days per year, and consists of a Building Access System (BAS), Closed-Circuit Television (CCTV), Emergency Intercom...