with ARL’s mission, IT infrastructure, and modernization goals. Proficiency in IT service management frameworks... service desk operations. Experience in coordinating multi-tiered IT support structures. In-depth knowledge of ITIL service...
Under direct supervision, the Service Desk Tier 2 (PC Maintenance Technician) performs general maintenance tasks... operating systems, COTS, GOTS, and custom-coded applications. They will utilize the current service desk software (ServiceNow...