as the escalation point for inbound calls from the triage 1st line service desk team Monitoring: Prioritise incoming... in all that we do, with female partners comprising 40% of our partnership. Purpose of job As a member of the 2nd Line Team, your role...
Step Up Your IT Career: 1st/2nd Line Engineer - £36,000 + Exceptional Benefits! Role: Service Desk Analyst (1st/2nd... Line) Location: Near Monument Tube Station, London Salary: £30,000-£36,000 Work Model: Hybrid, tailored to workload...
wider support teams such as the IT Service Desk, field engineer team & Infrastructure teams to troubleshoot and resolve... within a Service Delivery team, providing 2nd line support. Experience at managing incident & request in an ITSM tool. Able to work...
teams such as the IT Service Desk, field engineer team & Infrastructure teams to troubleshoot and resolve Incidents...Your typical day would start with working within the EUC 2nd line support team and working alongside the wider support...
Senior Service Desk Engineer Looking to join a business going places? Join us at Checkatrade! We have an exciting... new opportunity for a Service Desk Engineer to serve as the first point of contact for IT support in our London, Kings...
79971 - 3rd Line Exec Support Engineer This 3rd Line Exec Support Engineer will report to the End User Service... calls/tickets direct from 2nd Line support for non-Exec personnel. Help with projects. To Assist with Major IT Incidents...
beyond those of the Service Desk 1st Line Analyst and the remote capabilities of 2nd line Analysts, focusing primarily on the desktop... their business brilliant. Job Description What does a day look like for you here? As our Field Service Deskside Engineer...
beyond those of the Service Desk 1st Line Analyst and the remote capabilities of 2nd line Analysts, focusing primarily on the desktop... their business brilliant. Job Description What does a day look like for you here? As our Field Service Deskside Engineer...
individuals supporting 20 of our key clients. Responding to escalated technical support tickets from the 1st & 2nd Line Service..., participating in team meetings, sharing feedback, and providing recommendations to enhance the overall service desk performance...
and effective manner. Keywords: IT Support, Service Desk, Analyst, 1st line, 2nd line, Support Engineer, MSP, London, Team Lead...: Providing 2nd line IT support to clients, troubleshooting hardware and software issues, and resolving technical problems...
services by providing engineering resources for project work, as well as BAU and 2nd/3rd line support of a user base... approaching 1700 with both office and remote working. Key Responsibilities Provide 2nd/3rd line support and perform BAU tasks...
Overview The IT Site Engineer will provide 1st, 2nd and some 3rd line support to all of our customers. The... or requests from the Service Desk and dealing with these accordingly To supplement the helpdesk team by being an available agent...
: Minimum of 2 years experience working in a technical end-user facing 2nd line support role Experience with an ITSM ticket... Support Engineer Department: IT Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind...
Engineer, 2nd Line Support, Desktop Support Analyst, Desktop Support, IT Engineer,... Technologies including VMWare and Microsoft Azure. Ensure that any backup / replication failures reported via the service desk...
knowledge to resolve 1st and 2nd line technical queries that come in to the service desk Demonstrable knowledge/experience...1st & 2nd Line Analyst - Hybrid, Central London An urgent opportunity has arisen for a technical support analyst...
Designation Associate No. of Positions 1 Experience 0-2.5 Years Skill (Primary) DWP-USS-SERVICE DESK... of service desk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts...
from escalated incidents. Proven track record of 2nd line technical support experience in a service desk environment. Excellent...Role: EUC Engineer Location: Reigate, UK Responsibilities: Provide support, maintenance, and engineering...