Desktop Support through remote access Coordination with clients and customer regarding their problems Installation, support and troubleshooting of software, hardware, and peripheral device Monitoring. Troubleshoot. Windows Laptop/Printer...
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions Provide First Call Resolution (FCR) technical support Troubleshoot and investigate cause of user’s ...
Skills Required 1. At least 2 years IT Service Desk experience or, 2. At least 1 year in IT Remote Support... experience or, 3. At least 1 year IT Onsite/Desktop Support Experience Perform troubleshooting for client platform related...