, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ad specialists, etc. In our never... and support to do it in a way that works for everyone- our customers/clients, the company, and you. Our 4Gs - Grit, Growth...
, and eCommerce platform data. Provide regular performance reports to senior leadership, highlighting key metrics (ROI, customer... the creation and execution of integrated marketing campaigns to support business objectives, such as increasing online...
Accounts (local conglomerates, omni-channel business aka non-ecommerce channels). The Head of Sales will focus on managing the.... Expectations Increase in client base in the customer portfolio Achieve revenue targets Ensure compliance...
grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations... and other related functions Track record and deep understanding of Compliance matters including Know-Your-Customer principles, Customer...
combination of education or work experience. At least 3 years working experience as a Support and Maintenance Software Engineer... Customer and User service oriented Willing to work in a 24 7 Service Delivery environment and to be on shift during Holidays...
Enablement Utilize data to support insights into customer preferences, market trends, and demographic Single View of Customer... strategy and KPIs, aligning it with overall company objectives Work with our eCommerce, Marketing, Data & Analytics Business...
analysis and implements key QA and Training programs and initiatives to drive improvement of customer service metrics... efficient monitoring of performance versus target. Support new market launches (pre/post-launch) for QA tool readiness and train...
into customer preferences, market trends, and demographic Single View of Customer/CDP Support the integration of digital tagging... objectives Work with our eCommerce, Marketing, Data & Analytics Business Partners and Digital Product Squads to prioritize the...
metrics (e.g. - customer satisfaction, service level, first contact resolution & handling time). Ensure SOP/ QAT documentation... on forecasting accuracy. Prompt communication and facilitate Train and Trainer on all SOP and product features update. Support SOP...
. Research and understand customer expectations and needs to drive their satisfaction. Identify and develop individualized... and facilitating training programs to enhance product knowledge and Oncall ticket handling skills. Develops curriculum to support...
excellent customer service to customers of our eCommerce platform. This includes answering customer inquiries, resolving issues... as experience in the eCommerce industry. Responsibilities: Answer customer inquiries via email and chat Resolve customer issues...
performance. Research and understand customer expectations and needs to drive their satisfaction. Identify and develop... and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer...
to improve quality performance. Research and understand customer expectations and needs to drive their satisfaction. Identify... business expands to new countries. Manage the team on day-to-day basis and provide the first hand support to team internal...
is to deliver trustworthy and excellent service experiences for every user of Global Ecommerce. SMT is looking for a Team Lead role... plans to ensure BPO is meeting all performance-related metrics (e.g. - customer satisfaction, service level, handling time...
and improve overall customer experience. Support ad-hoc projects and initiatives per business needs. Qualifications BA/BS degree... role who is responsible for handling escalations and complex cases within the Customer/Seller/Creator Service team. Roles...
Service and Moderation Team. Responsibilities - Develop SOPs for Customer Service, Seller Support, and Creator Support teams... system documentation and provide training and support to team members and others as needed to ensure processes and procedures...
experienced NetSuite Functional Consultant with a specialization in Warehouse Management Systems (WMS) for eCommerce companies... of warehouse management processes, eCommerce operations, and best practices. This hands-on role will require the implementation...
and integrations for eCommerce companies. The ideal candidate will have a deep understanding of SuiteScript, EDI integrations... for our global eCommerce operations. Key Responsibilities Design, develop, and implement custom applications and integrations using...
experienced NetSuite Functional Consultant with a specialization in Warehouse Management Systems (WMS) for eCommerce companies... of warehouse management processes, eCommerce operations, and best practices. This hands-on role will require the implementation...
and integrations for eCommerce companies. The ideal candidate will have a deep understanding of SuiteScript, EDI integrations... for our global eCommerce operations. Key Responsibilities: Design, develop, and implement custom applications and integrations...