customer service channels, including self-service, chat, email, text, and phone. Manage Zendesk for service teams, including... Zendesk workflows, Zendesk FAQ/macros, and automation, and Zendesk customer data. Manage team scheduling to ensure agent...
reports in Excel, and social media platforms. Familiarity with customer service analytic platforms such as ZenDesk. Writing...
and troubleshooting skills Strong communication and multi-tasking skills Experience with Zendesk or Zenoti...
. Answers all incoming phone calls to the Student Services Center main line, and creates tickets in Zendesk. Answers incoming...
appropriate clinicians Use a ZenDesk ticketing system to track ongoing cases and communication Communicate with caregivers...
coverage. Key responsibilities include monitoring Zendesk to maintain SLAs, handling customer inquiries via calls, emails... negatives reporting. Quality Assurance: Monitor Zendesk queues to ensure SLA adherence, process CCDR reports, and provide...
. Answers all incoming phone calls to the Student Services Center main line, and creates tickets in Zendesk. Answers incoming...
best practices Experience working with Jira, Zendesk, and other business applications integrating to Workday...
workflows. Job Responsibilities: Lead the architecture of Envestnet's customer support applications (Zendesk, Salesforce.... Required Qualifications: 5-7 years of experience as a Solutions Architect supporting customer service platforms such as Zendesk...
Ability to thrive in fast-paced environments and be self-motivated Zendesk experience preferred Technical Aptitude: Skilled in data...
Balancers Red Canary Solarwinds Zendesk About INSPYR Solutions Technology is our focus and quality is our commitment...
. Must be great with computers - you think typing is easier than writing cursive Zendesk experience - not necessary, but a huge...
, Aria, Logisense, Zendesk, and Salesforce knowledge a plus Strong analytical skills, exceptional organization and time...
, Aria, Logisense, Zendesk, and Salesforce knowledge a plus Strong analytical skills, exceptional organization and time...
Query a plus Eager learner who can quickly apply what they learn Experience with PowerBI/PowerQuery, SQL, Zendesk...
accounts (Active Directory, M365, Zendesk) Provide End User Support (Helpdesk) to employees in all offices on software...
working with Zendesk or similar customer service platform Proven experience in B2B software customer service...