for the audit of all incoming supplier asset bookings in Zendesk; ensuring all images and content information is provided... of attention to detail Proactive and hands-on Experience of working with Zendesk is a plus. Has the ability to establish rapport...
Job Qualifications: -College graduate of any business-related course -Preferably knowledgeable in CRM processes, CCB, MDM, and Zendesk...
with Zendesk (Nice to have) Amenable in working at any shift including weekends Good phone etiquette...
boundaries Experience with tools like Gorgias, Zendesk, or similar Success Metrics Resolution rate on escalations Customer...
with CRM/ticketing systems (e.g., Salesforce, Zendesk). Strong troubleshooting skills in SaaS environments. Familiarity... with support tools (e.g., Zendesk, Salesforce, JIRA). Basic to Intermediate knowledge of Microsoft PowerPoint, Word and Excel...
with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge and/or industry...
preferred: VPN Office 365 / Google Workspace Virtual Machines Zendesk, Confluence and Jira EDUCATION: Minimum - High...
. Confident using Customer Relationship Management (CRM) platforms - Gorgias, Shopify, Klaviyo, Zendesk. Solid understanding...
or e-commerce customer service quality assurance; familiarity with Zendesk or similar systems is preferred. 3. Strong logical...
like NICE, Verint, Aspect, Genesys, or Zendesk WFM Knowledge in SQL and PowerBI is a plus Working experience with Sharepoint... is a plus Working knowledge with Five9 and Zendesk products, particularly the WFM tool Why choose us as your next destination...
-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience...) Communication tools: Gmail, Slack, Zoom CRM or helpdesk systems Preferred: Zendesk, Freshdesk, Intercom, or similar tools...
to hear from you! What You’ll Do Triage or respond to Zendesk support tickets within SLA guidance Answer incoming calls... to drive improvement in all parts of the company Experience with ZenDesk a plus Experience in Health Care is a plus...
/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience...
/Sheets, ClickUp, Slack, Zapier/Make, and Zendesk. Proven success leading large, multi-functional teams and managing client...
guidelines. 3. CX & Operational Excellence Manage tickets through CX platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring...; comfortable managing high inquiry volume. Technical Skills: Familiarity with CX platforms (e.g., Zendesk, Gorgias, HubSpot...
steps and communicate solutions in a customer-friendly way. Comfort working with customer-facing ticketing tools (Zendesk...
with spreadsheets (Sheets/Excel) Experience using CRM/ticketing tools such as Zendesk, Gorgias, or EDesk Ability to stay organized...
effectively in a fast-paced environment. Proficiency in Microsoft Office and CRM tools (e.g., Salesforce, Zendesk). Cultural...
, Zendesk, or similar). Ability to manage high message volume while maintaining quality and consistency. Strong problem...