The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS...
sites. With WFM experience particularly in Reporting / MIS tasks. Highly Analytical. Keen attention to details. Can create...
experience as a WFM-MIS in a BPO industry Graduate of any 4 year course Amenable top work in a shifting schedule Amenable to work...The MIS (Management Information System) is responsible for managing the workforce management processes including data...
experience as a WFM-MIS in a BPO industry Graduate of any 4 year course Amenable top work in a shifting schedule Amenable to work...The MIS (Management Information System) is responsible for managing the workforce management processes including data...
reports for company leadership to inform their policies and decision-making. Job Title: MIS Lead Analyst Responsibilities...
SUMMARY: The role directly supports the Operations team and serve as MIS and Workforce Management Specialist in... and resource planning teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: MIS Provide support and maintenance to existing management...
for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress... lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure...
of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red... margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization...
delivery dashboards/ MIS across accounts to track progress, forecast performance and identify potential red flags. Participate... through regular cadence calls and course correct as required. Partner with the WFM, Hiring & HR team to ensure optimal...
Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff, Commercial, Finance, Compliance) MIS and WFM, to monitor...
experience as MIS Has experience in WFM Job Types: Full-time, Permanent Pay: Php60, 00 - Php70,000.00 per month Benefits: Company...MIS Lead We are looking for MIS Lead that can join our team! Should have background in Handling Team of RTA's 2 years...
experience as MIS Has experience in WFM Job Types: Full-time, Permanent Pay: Php40, 00 - Php50,000.00 per month Benefits: Company...MIS Lead We are looking for MIS Lead that can join our team! Should have background in Handling Team of RTA's 2 years...
and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management... dashboarding experience. WFM tools: Genesys, IEX Demonstrated understanding of applicable performance metrics and data (e.g., AHT...
and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management..., Excel dashboarding experience. WFM tools: Genesys, IEX Experience in developing dashboards, visualizations...
and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management... dashboarding experience. WFM tools: Genesys, IEX Demonstrated understanding of applicable performance metrics and data (e.g., AHT...
and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management... dashboarding experience. WFM tools: Genesys, IEX Demonstrated understanding of applicable performance metrics and data (e.g., AHT...
Job Description: MIS Executive L2 Cebu City 1. Proactively interact with multiple internal/external stakeholders.... Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external...
project performance parameters stay green for all accounts Monitor and review delivery dashboards/ MIS across accounts... through regular cadence calls and course correct as required Partner with the WFM, Hiring & HR team to ensure optimal...
project performance parameters stay green for all accounts Monitor and review delivery dashboards/ MIS across accounts... through regular cadence calls and course correct as required Partner with the WFM, Hiring & HR team to ensure optimal...