of outsourced contact center solutions for our clients. Job Overview As a Workforce Planner, you will be responsible for cultivating... and Duties Effectively forecast and plan the production workforce Utilize WFM tools and Staff Plans to manage short-term...
as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Planner...) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office...
as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Planner...) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office...
as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Planner...) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office...
as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Planner...) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office...
As a Planner , you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged... Perform other job-related work as assigned Required Qualifications: 4+ years of Workforce Management (WFM) experience...
As a Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged... Perform other job-related work as assigned Required Qualifications: 4+ years of Workforce Management (WFM) experience...
as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Planner...) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office...
Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations - 3+ years... - Experience in the Healthcare industry - Experience with Workforce Management (WFM) software including NICE IEX, Aspect, Verint...
of exp) > 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation..., Mathematics, or a related field > Experience in the Healthcare industry > Experience with Workforce Management (WFM...
Application Someone who has a in-depth knowledge of WFM Tool - Preferably IEX Lastly, we'd be eager to speak...
4+ years of WFM Experience with Scheduling and Planning. Added advantage if candidate has forecasting experience.... Working knowledge of WFM tools like IEX and Verint is a must. Advanced Excel knowledge is compulsory; Advanced tools...
concept of queuing and traffic management using Erlang theory Solid knowledge of call center metrics and WFM policies...
4+ years of WFM Experience with Scheduling and Planning. Working knowledge of WFM tools like IEX and Verint...
basis (including holidays) Responsible for updating the stats in the WFM tool Gathers data to understand the key drivers...: Must be willing to work onsite in Ortigas At least 6 months experience as a scheduler/planner in a BPO Knowledge in data translation...
of WFM Intraday Analysts and Planner, so not just anyone is qualified for this role! We make sure we get the best of the... of experience with WFM platforms (e.g., eWFM, IEX, Monet), also a minimum of 3 years in terms of experience with developing call...
of WFM Intraday Analysts and Planner, so not just anyone is qualified for this role! We make sure we get the best of the... of experience with WFM platforms (e.g., eWFM, IEX, Monet), also a minimum of 3 years in terms of experience with developing call...
members; work as a team-player At least one year of experience as an Resource Planner/Capacity Planner experience Experience... with various levels of stakeholders Good knowledge of WFM concepts Good analytical skills Ability to identify and understand...