report to the Senior Manager, Workforce Management. We're looking for a leader to Act as one, as you will encourage... to the Role 3 years or more of data analysis experience or equivalent experience 4 years or more of WFM Real Time Management...
Job Title: Manager II, WFM Job Description Location: PHL Mandaluyong City - Megamall Language Requirements...
Job Description Responsible for Workforce Management (WFM) & Service Delivery to internal and external customers.... Manages a WFM team for 3 to 5 clients, effectively leading and mentoring the team to support operations (Ops). Directly...
to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops.... Directly manages WFM processes, Client KPIs and Financial performance in a multi-site, multi-platform. Serves as a checkpoint...
Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team... to support Ops. Directly manages WFM processes, Client KPIs and Financial performance in a multi-site, multi-platform. Serves...
of contact for all WFM concerns Qualifications: Candidate must possess at least a Bachelors/College Degree 3 years...
Responsibilities: Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily...
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. Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager... proficient with Microsoft Excel Ability to scrub, dissect and shape data, create customized reports. Good knowledge of any WFM...
escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll... report to the SENIOR MANAGER, WORKFORCE MANAGEMENT. You’ll impact the business, the teams you support, and the various...
OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.... RESPONSIBILITIES: Overall management of the WFM AP and QA cost structure and budget To support the Command Center leads for sales...
OVERALL PURPOSE: The Command Center Senior Manager is responsible for Overall Delivery of WFM, Agent Performance... and Reporting Functions. RESPONSIBILITIES: Responsible for all cross-geography functional delivery for WFM, AP and Reporting...
RESPONSIBILITIES: Responsible for all cross-geography functional delivery for WFM, AP and Reporting... (managers/sr. managers as direct reports) - (BPO or non-BPO) Well rounded in all WFM aspects (RTA, Forecasting, Scheduling...
RESPONSIBILITIES: Overall management of the WFM AP and QA cost structure and budget To support the Command Center... material, quotes, demos, and tours. Responsible for looking for opportunities to expand the WFM AP and QA service offering...