. Responsibilities: Monitor adherence real time to ensure performance is within pre-set parameters, works with supervisors to resolve... efficiency maximization issues affecting production Real time tracking of call service levels, schedule adherence, staff...
place at the right time. The WFM Analyst monitors real-time staffing congruent to the plan and reports discrepancies noted.... Real time and historical data are analyzed to better scheduling in partnership with Operations. Job Highlights: Day 1 HMO...
, breaks, lunches, time off, vacations, outages, etc. They are responsible for real time monitoring and updating of operator... number of resources, with the right skill at any given time of operations. The Supervisor maintains focus on operational effectiveness...