not your average BPO company - we're on a mission to revolutionize customer support by ditching the old ways and bringing in... of collaboration, data-driven and scalable processes to support growth. Team Lead duties: Establish and execute the processes...
quality process to ensure productivity, quality, and efficiency goals can be met. - You will lead the team to perform policy..., process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports...
About Brainbox Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal... to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day...
About Brainbox Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal... to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day...
. Motivate and lead the team in attaining target scores for quality, productivity and overall Key Performance Indicators. Creates..., conducting training and side-by-side sessions, delivering constructive feedback to aid in coaching, and appropriately delegating...
clients and other supervisory tasks as required Requirements At least 1-year BPO experience as an SME or Team Lead Extensive...ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly...
-quality and valued services Conducting training and coaching, including insights and action plans to improve Analyzing...ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Billing Team Lead...
understands how to get results and can lead a team of secret shoppers The Secret Shopping Team aims to elevate our research..., and requirements, while still meeting project expectations Play a part in developing supporting documentation for training...
understands how to get results and can lead a team of secret shoppers The Secret Shopping Team aims to elevate our research..., and requirements, while still meeting project expectations. Play a part in developing supporting documentation for training...
with Holmes team to enhance productivity, quality and speed of delivery Lead, develop and drive new ways of working (EOT, Digital... of operational processes, quality certifications etc. in a BPO/ITES setup- Competent Business Management - Knowledge of Deal...
with Holmes team to enhance productivity, quality and speed of delivery Lead, develop and drive new ways of working (EOT, Digital... of operational processes, quality certifications etc. in a BPO/ITES setup– Competent Business Management – Knowledge of Deal...
) years of relevant experience as customer service team lead in the BPO industry Proficient in both Korean language, speaking... employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members...
at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands... their KPIs and adhere to the organization's guidelines and policies. Identify training needs and work with the training...
with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse... improvements to customer service quality Manage and resolve complex escalation cases of pre-sale inquiries and post-sale support...
high-quality service delivery. Implement corrective actions as needed. Conduct training sessions and regular coaching... Professional development and training opportunities Employee assistance programs (EAP) Employee volunteer and community service...
at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands... organization's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the...
at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands... organization's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the...
and accessibility ▪ Compliance and quality control review (i.e., preparation and review of account analysis/reconciliations, Journal... training and education ▪ Foster communication and teamwork within and across organizational boundaries Qualifications BS...
! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating..., and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources...
to align content with marketing objectives. Lead Generation: Develop strategies for acquiring high-quality leads, optimizing... best practices training to team members. Leadership: Lead the marketing and communications team, executing strategies across digital...