processes to enhance efficiency, speed, and quality - Lead process improvement initiatives, including the implementation... - Create, maintain, and provide training and documentation support to employees on new and existing processes - Escalate...
job responsibilities Analyze, develop, and refine end-to-end business processes to enhance efficiency, speed, and quality Lead process... operations and enable growth at scale Create, maintain, and provide training and documentation support to employees on new...
Job Overview: We are seeking a motivated and experienced _ Clinical Training Group Lead _ to join our Healthcare... Business Processing Outsourcing Team. In this role, you will be responsible for overseeing the clinical training programs...
be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing training..., you should have excellent knowledge of call center procedures, and expertise in quality assurance. Ultimately, a top-notch call center trainer...
The ideal candidate for this position will be responsible for lead generation and building a pipeline of top quality... and implement sales strategy Report sales metrics Manage the sales process (lead generation, closing) Support and guidance to junior...
! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating..., and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources...
: Product Training in BPO: 2 years (Preferred) BPO Industry exp: 3 years (Preferred) E-Commerce Account: 1 year (Preferred... with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse...
. You will be responsible for the overall quality of Customer Care Training, making improvement recommendations and monitors the result... and analyze trends or patterns affecting quality of trainees or training. Must Have: Minimum Requirements Bachelor's Degree...
training function for multiple client areas in Emerging Business Unit Lead the development and ensure timely implementation... of training interventions and quality initiatives to solve for opportunities Facilitate the creation, design & improvement...
Role: Assistant Training Manager Location: Alabang Mode: Work from office 24/7 BPO Contact Centre Minimum of 1 year... experience in the role of Assistant Manager - Training in the BPO industry is a required (Travel Background) Knowledgeable in...
and live by the Canva values. You will own the continuous improvement of Canva's customer service quality by consistently... improving our quality program and framework. You will drive an insight-led culture, responsible for summarizing multiple QA data...
space. Proven abilities in Quality Assurance in the customer service/BPO industry, you are able to apply your technical... to uphold and live by the Canva values. You will own the continuous improvement of Canva's customer service quality...
protocol Serve as point of contact for all QA related queries Responsible for training and development of quality department... with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives...
. Ability to lead, motivate, and develop a team of quality analysts. In-depth understanding of BPO operations, metrics, and industry... Performance - Oversee the quality of service provided by BPO agents by regularly reviewing call recordings, emails...
Evaluation Requirements and Processes. The individual reports to the Quality Team Lead supporting a particular or multiple...Overview: The Quality Management Advisor is primarily responsible for the delivery of transaction monitoring support...
Leadership: Lead and manage the quality assurance team, including hiring, training, mentoring, and performance management...Overview: As the BPO Quality Assurance Manager at Valor Global, you will be responsible for leading the quality...
: You will supervise and lead a team of quality assurance analysts, providing guidance, support and coaching to ensure individual and team... attaining exceptional quality Are you an individual who actively pursues ongoing professional development and thrives in dynamic...
Onsite Cebu City Qualifications: Has 5-10 years experience as QA Manager in a (BPO Industry is a must) Extensive... Responsibilities: Manage a team of 15-30 quality analysts. Monitor agents for compliance with established processes, policies...
Evaluation Requirements and Processes. The individual reports to the Quality Team Lead supporting a particular or multiple...The Quality Management Advisor is primarily responsible for the delivery of transaction monitoring support...
and live by the Canva values. You will own the continuous improvement of Canva s customer service quality by consistently... improving our quality program and framework. You will drive an insight-led culture, responsible for summarizing multiple QA data...