Help Desk SOPs and Training manuals for Tier I/II support Maintains a professional attitude and appearance providing...: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Help Desk Job Qualifications: Skills: Customer...
a Systems Administrator to join the Enterprise Technology Special Programs Office in support of JPL’s National Partnerships... Office. As part of the IT Special Programs team, the candidate will provide daily operational support for highly...
. You will provide Tier-2 support to systems-related issues and are responsible for securing, modifying and troubleshooting... environments. Prior Help Desk/software experience (e.g., Jira, Remedy, ServiceNow). Awareness or experience in ITIL framework...
within a Palo Alto environment. Provides Tier-3 support to network-related issues. Reviews and troubleshoots network, transport... Management, Capacity Planning) Prior Help Desk/software experience (e.g., Jira, Remedy, ServiceNow). Working Conditions...
(eBGP) routing within a Palo Alto environment. Provides Tier-3 support to network-related issues. Reviews and troubleshoots... Planning) Experience using Help Desk software (e.g., Jira, Remedy, ServiceNow). Working Conditions: Working conditions...
Administrators comprise the Tier 2 Support Desk and are generally the first point of contact for Site Administrator inquiries, field... back continuously by offering a wide variety of benefits and amenities to help our employees live flexible, healthy...
administration to secondary sites as assigned. Provide Tier I, II, and III Help Desk Support Creates and submits (as directed... contract award, to support the Pocket J CLS/LAK contract located in the US. The selected candidate will perform the following...
potentially 10% of time. Skills and Experience Demonstrate directly related experience in Tier II and Tier III support. 4... implementation of testing strategies and documentation of results. Provides advice and training to end-users and help desk personnel...