as needed Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations Ability to manage multiple projects and clients... satisfaction Model best practices in terms of client, project, and change management Lead client engagements/interactions (e.g...
Overview: DecisionPoint Corporation is seeking a Program Manager to lead and manage the Tier 2 and Tier 3 end-user... & Responsibilities: Oversee full program execution for USDA CEC Tier 2 and Tier 3 support, managing daily operations to meet service...
(2) years' experience supporting enterprise applications with an N-tier architecture; and One (1) year experience... and operational systems such as Enterprise Asset/Maintenance Management (EAM), Enterprise Resource Planning (ERP), Helpdesk Ticketing...
(2) years' experience supporting enterprise applications with an N-tier architecture; and One (1) year experience... and operational systems such as Enterprise Asset/Maintenance Management (EAM), Enterprise Resource Planning (ERP), Helpdesk Ticketing...
to resolve AX helpdesk tickets escalated by Tier 1 helpdesk technicians. This requires complex troubleshooting and/or working.... Create and maintain technical documentation for customizations and processes. Project Management: Lead or participate...
to resolve AX helpdesk tickets escalated by Tier 1 helpdesk technicians. This requires complex troubleshooting and/or working.... Create and maintain technical documentation for customizations and processes. Project Management: Lead or participate...
employee hires Manage IT Collaboration systems for Tier 2 support and supporting Conferences, Audit, Meeting and Events needs... in Philadelphia, and global expansion to EU and select ex-US markets. This role will lead a team of employees, contractors, external...
by identifying and resolving issues or escalating them to Tier 2 technicians when necessary. Maintain accurate documentation... Reporting to the Technical Services Team Lead, the IT Technician I provides front-line technical support to our clients...
TO SUCCEED: Required Experience: 2-6 years of helpdesk experience Required Technical Skills: CompTIA Security+ (DoD 8570... Job Qualifications: Skills: Customer Service, Help Desk Support, Information Technology (IT) Support Certifications: Experience: 2...
and IT support team as a Tier 2/3 support resource when advanced knowledge of the code base, application architecture... phases of the project. Technical lead responsible for the design and development of solutions based on functional...
and IT support team as a Tier 2/3 support resource when advanced knowledge of the code base, application architecture... project. Technical lead responsible for the design and development of solutions based on functional specifications...