within a call center setting. Prior help desk or technical support experience is a plus. Proficiency in diagnosing and resolving... to manage Tier 1 and Tier 2 tickets and troubleshoot service incidents using the appropriate ticketing systems. The ideal...
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance...
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established...
Description & Requirements Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS... BOSC (Centers for Medicare and Medicaid Services Business Operations Support Center) client. Essential Duties...
: Manage the government client’s Tier 1 Support Center to meet the established operational performance metrics Mentor... provides on-site and remote support to clients within governments, healthcare, financial services, transportation...
to assist onsite customer operations using our proprietary maintenance and testing support systems. You will help lead the... effectively when escalating to the next tier or level. Comfortable with virtual communication, such as chat or support tickets...
minimum system support and troubleshoot system issues (Tier 1). Assist with planning and the support of software application..., and ability to thrive in a deadline‐oriented environment Ability to prioritize work while utilizing a Help Desk ticketing system...
minimum system support and troubleshoot system issues (Tier 1). Assist with planning and the support of software application..., and ability to thrive in a deadline-oriented environment Ability to prioritize work while utilizing a Help Desk ticketing system...
security and latest features to be available, responsible for providing Tier III support to internal customers by processing... incidents and service requests that arrive at the technical help desk. Additionally, you will use ServiceNow to track, record...