EFICASIA CONTACT CENTER****Empresa líder en telecomunicaciones a nível Latinoamérica****Busca**:**EJECUTIVO TELEFÓNICO SOPORTE TÉCNICO (TICKETS)**Horario:Lunes a domingo (2 días de descanso rolado), 9 horas diarias, con disponibilidad de ro...
's customers satisfied by providing excellent service.Ensure requests are handled efficiently by managing the service ticket flow...
and knowledge articles - Provide timely resolution of inbound ticket requests from stakeholders using top-notch problem-solving...
(Big Entertainment companies).Work with the Fever marketing team to ensure events make an impact: both in terms of ticket...
with the customer until ticket closureComplete internal training and pass internal certifications as requiredProper follow-up... of the established processesSuggest areas of improvement in the ticket handling processProvide coaching to L1 Engineers...
needed, to provide timely resolution of inbound ticket requests from stakeholders using top-notch problem-solving, troubleshooting...
and focused on providing a positive experience.- Basic knowledge of online chat tools and ticket tracking systems. **Location...
nature of the reported problem or question. - Verifies validity and content of ticket and customer contract & service...
within Workday.Participate in triage/on call duties to monitor ServiceNow ticket system and resolve issues in a timely manner...
with carriers/vendors hourly, every two hours, etc. depending on the ticket priority. - Update clients/customers hourly, every two... hours, etc. depending on ticket priority. - Device management at a Tier 1 level based on guides/MOPs provided in the...
operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing..., and implement automation solutions or process improvementsRegularly update and expand the knowledge base to reduce ticket volume...
candidates who can triage and research the data center fleet sustaining incoming ticket requests for testing hardware replacement...
(Big Entertainment companies).Work with the Fever marketing team to ensure events make an impact: both in terms of ticket...
timely delivery of solutions.Assist with ticket escalations, providing regular reporting on customer health and utilization...
operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing..., and implement automation solutions or process improvementsRegularly update and expand the knowledge base to reduce ticket volume...
Active gym membership discount.Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace...
**: - Experiência como Gerente de Tienda de 2 años. - Excelente manejo de Indicadores (ticket promedio, unidades por ticket, tasa...
en software de empresariales como ERP y CRM- **Análisis e interpretación de KPI´S VPH, Productividad, Desgaste de Base, Ticket...
en Ticket Master, consolas de videojuegos, etc. )- Congresos en zonas turísticas TODO PAGADO- Bono de referidosSólo necesitas...
. - Seguimiento de ticket. **Ofrecemos**: - Sueldo bruto de $9,240. - Prestaciones de ley y superiores. - Contratación directa...