Role: Service Desk Agent Level: Junior Work Logistics : Onsite at Ayala Center Cebu Tower, Hybrid options... managing routine and non-routine IT incidents, problems, and service requests, providing effective first-level support...
must have more than 1 year of experience in Service Desk/Help Desk Support Knowledge in troubleshooting on Active Directory, Desktop...*Service Desk, IT help desk or related role qualified* About Us: IT By Design is a global IT infrastructure management...
Job Description Role & Responsibilities Description ESSENTIAL DUTIES/RESPONSIBILITIES Oversee help desk support... and utilize technology resources effectively. Improve productivity at Service desk by focusing on reducing incidents, use self...
competent and an expert in the areas of business process, application, infrastructure, and service desk. Role Purpose... and requests. Provision of 1st line support for incidents. Key Accountabilities: Technical Capability. Works under supervision...
/Senior Manager and handling Service Desk Managers having expertise in providing support on Microsoft Power Platform including...) activities for Service Desk team that includes listening to recorded support calls, scoring tickets, performing random ticket...
for that next challenge where your commitment to provide service excellence and support great IT services is matched by technical expertise... for an IT Service Desk Associate with a breadth of diverse skills, professionalism and experience in supporting systems...
in relevant professional disciplines such as: IT service and support management, relevant service desk systems and tools, process... Brief In this position, you will be responsible for providing technical support and assistance to end-users who...
service excellence and support great IT services is matched by technical expertise, integrity, and customer centric values... has an exciting opportunity in our Information Technology team for an IT Service Desk Associate with a breadth of diverse skills...
looking for: 2-3 years of experience in IT support, service desk or help desk roles Active directory and Office 365 user management... EST We are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc...
Job Summary To provide first-line service desk support to external customers, assisting them with hardware and software... issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day...
of IT technical support or service desk experience EEO Statement At TELUS Digital, we enable customer experience innovation...Requirements Description and Requirements Required experience: At least two years of IT technical support or service...
This role is the nucleus of our Technical Service Teams Help Desk, keeping everything running smoothly and efficiently... And Responsibilities Technical Services Team leadership support, training, insatiable passion for IT Client-facing user support Helpdesk...
and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally... covering both internal and external users. Perform IT Service Desk activities including the capture, analysis, escalation...
-performance and support the team Responsibility The Service Desk Analyst is responsible for: 1. End User Satisfaction... in customer telephone support or service desk Experience in LAN topology and infrastructure Working in a constantly changing...
' experience (in the shipping/logistics industry and customer service Must have previous experience in a service desk or technical...Join Marcura as a Service Desk - Customer Experience Specialist - A Remote-First Opportunity with Flexible Work Culture...
Conflict resolution Results-oriented Prior experience in customer telephone support or service desk Experience in LAN... in capability. Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request...
service desk team in daily operations. oProvide guidance and support to team members, ensuring technical issues are resolved..., or a related field, or equivalent work experience. Proven experience in a service desk or IT support role, with at least 2-3 years...
is beneficial. Prior experience in service desk or IT support is a plus. Prior experience of 1-2 years leading a team to reach...Position Overview: The Level 2 Service Desk Agent - Queue Monitoring and Incident Management is a vital role...
General Function: Under general supervision, the Service Desk Support I-Tier I analyst will provide first-line support... Analysts, Team Leads or Service Desk Managers As the process describes, route tickets that cannot be resolved at the desk...
Management/Support or in Enterprise Service Desk/Technical Support environment. ITIL certification is a big plus or an equivalent... Service Desk environment where IT knowledge is utilized. Amenable to work on 24/7 shifting schedule, holidays, weekends...