, update and process customer cases daily. Acknowledge incidents within agreed SLA. Provide advanced technical support... processes. These technologies may include but are not exhaustive to Aruba, Cisco and Juniper. TECHNICAL SUPPORT Support...
& Responsibilities Provide L2 support to resolve any system related issues. Ensure resolution time meeting SLA target. Manages... on. About the Role • Perform System administration for AIA Global HRIT Platform Supporting HRIT Technical Lead & Manager on work...
, develop and maintain Workday reports/ Prism. Support L2 day-to-day operations, addressing tickets, incidents and support... requests related to Workday. Manage Workday technical modules. Perform System administration for Global HRIT Platform...