. ● Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the... capability and pay grade of the Technical Support Agent as may be assigned. Requirements Requirements: ● Minimum of 1-2...
associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support... Agent as may be assigned. Requirements Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in...
for the successful deployment, delivery, maintenance, and support of end-user facing technical services Subject matter... teams in the support and delivery of 8x8 services internally, both General Availability, and pre-release evaluations...
information. What You'll Do Design and develop computer software solutions to support APIs for backend services Apply technical... to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital...
delivery of the project output. Specifically, the Senior Business Analyst will: Conduct requirements elicitation workshop... application, Virtual Agent, and Generative AI. 2. Prepare and/or review business, solution, and implementation requirements...
WHO WE ARE Come grow with us! If you are a passionate change agent who thrives in a collaborative, entrepreneurial...-private initiative to reduce plastic use and tackle plastic waste. Founded by Unilever, USAID, and EY, its aim is to support...
is a technical delivery partner of the Customer teams. They support the Customer teams in the delivery of customer and agent focused... with a number of stakeholders across our support, onboarding and customer success functions, gathering requirements, delivering projects...
Analyst. As a Real-Time Analyst, you will be a vital part of our operations, ensuring the seamless and efficient delivery... of healthcare support services. You will collaborate with diverse teams to monitor real-time performance metrics, optimize staffing...
, secure, compliant and scalable, while creating exceptional customer experiences, increasing agent productivity and delivering... is a quick study and versatile enough to drive complex technical projects. This team provides program and project management...
planning and delivery CS training Ramp up planning & support Go live support Steady State support WFM & Scheduling support... Reporting Structure Stacks (Agent performance) Framework Client Escalation Support Any other operations support...
between Business stakeholders and Global Technical teams to implement the approved process changes. As the Process Analyst Manager.... Close interaction with other involved teams to coordinate bug fixing, change request implementation and service operations. Change Agent...
, increase agent productivity and deliver tangible business results. We are actively seeking a Customer Quality Assurance... Specialist to join our growing team. This individual will support our Professional Services Team very closely during the...
as a liaison between Business stakeholders and Global Technical teams to implement the approved process changes. As the Process... and service operations. Change Agent: Change management activities ensuring all milestones related to the business processes...
for the successful deployment, delivery, maintenance, and support of end-user facing technical services Subject matter... partnership with 8x8 Product teams in the support and delivery of 8x8 services internally, both General Availability, and pre...
exceptional service delivery. Requirements: Proven work experience as a Customer Experience Agent or similar customer-facing role... average star rating over 85,000+ reviews. Job Summary: We are seeking a highly skilled and motivated Customer Experience Agent...
-to-person for any accounts receivable and cash application related process or issue. You should also become a technical... related escalations. Manage process by which work is tiered, gated and routed manage support team assignments for specific...