: To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service..., software, and network issues, with the ability to provide technical guidance to end-users. Customer Service: Strong customer...
and escalate as necessary. Other tasks Assume additional responsibilities assigned by his/her Immediate Supervisor related... to various services and clients within the assigned department. This may range from resolving client technical tickets...
Customer Support Representative I provides exceptional customer service to pharmacies, physicians, health plan sponsors... career path with progression opportunities detailed in the Core Service Career Path/Succession Planning Guidelines. Health...
is accountable for overseeing a Technical Account Management team that is responsible for delivering world-class customer service... of Technical Account Managers (TAMs). This position supports the TAMs in building long-term relationships with new and existing...
but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT... Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc. Leverage on industry & technical expertise...
additional responsibilities assigned by his/her Immediate Supervisor related to various services and clients within the assigned... department. This may range from resolving client technical tickets, onboarding merchant profiles, conducting transactions...
technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs... program general queries Able to make a service recovery in the event the agent understands that he has made a mistake...
for data presentation and delivery to clients, including all database/dashboard configurations. Support technical.... Answers technical questions posed by clients and other employees. Attends data integrity training and signs off acknowledging...
requests for information, as needed. Escalate to supervisor as appropriate File, archive and retrieve documents (paper-based... Follow established policies, procedures, and methods May serve as technical and functional resource or super users...
for data presentation and delivery to clients, including all database/dashboard configurations. Support technical.... Answers technical questions posed by clients and other employees. Attends data integrity training and signs off acknowledging...
information confidential. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Provides... technical expertise and recommendations in assessing IT application software and takes lead in application software projects...
? This is an entry-level position into the information technology field. This position provides technical end-user support to desktop... requires excellent customer interaction skills both verbally and orally. You'll report to the Supervisor, Desktop Support...
of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out... innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity...
Privacy Laws. Preferably with 1 year of solid experience in Customer Service functions under Technical, Financial Insurance... processes. The position will support the Supervisor, Data Protection and Privacy Support in ensuring that the assigned division...
. Liaise between customer and other functional groups ( PMO, Technical Support, Service Delivery ) regarding the status... to enterprises around the globe. As a leader in identity security solutions, Infocentric is known for its personalized service...
those into sales opportunities Prepare quotations, service agreements and tenders within set deadlines Ensure timely and professional... relationships with current and potential clients through regular contacts Liaise with technical/operations teams to ensure...
motivation, coaching and supervisor mentoring. 9. Evaluate performance and provide reward and recognition for individual/team... software, project management software, spreadsheet and word processing software, electronic mail, graphics, technical diagrams...
motivation, coaching and supervisor mentoring. 9. Evaluate performance and provide reward and recognition for individual/team... software, project management software, spreadsheet and word processing software, electronic mail, graphics, technical diagrams...
those into sales opportunities Prepare quotations, service agreements and tenders within set deadlines Ensure timely and professional... relationships with current and potential clients through regular contacts Liaise with technical/operations teams to ensure...
technical support professionally, efficiently and effectively, maintaining a high degree of customer service. Assist end users... inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.). Respond to technical inquiries...