Support for issues not under the 1st Level scope of the Service Desk Team. Effectively communicate to management, team members...BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support...
We are looking for a Level 2 IT Help Desk to provide advanced technical support and guidance to our customers and internal staff... strongly preferred). 5+ years experience in a help desk or system administration role. Extensive knowledge and experience in...
: · Strong customer service and team orientation aptitude. Technical Skills: Knowledge of security administration software/tools in...Customers are more likely to purchase your service when they have a trusted relationship with you. Gaining insight...
Customer Service and communication skills, both verbal and written Experience working as an IT help desk technician or in...-to-day operations. Responsible for resolving a variety of technical issues, requests and escalating complex problems...
and fosters an inclusive culture. Your Role: As a IT Service Desk Lead, you will: Serve as the first contact with customers who... need technical assistance. Remotely assist users with desktop, server, printer, and other connected device troubleshooting...