Responsibilities: Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service... resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the...
and above Should have managed team before Should be strong in people management, conflict resolution Very strong in technical Knowledge and support... the team on the ground. Should be very strong with process knowledge. Should drive the team and ensure service level...
and above - Should have managed team before - Should be strong in people management, conflict resolution - Very strong in technical Knowledge... and support the team on the ground. - Should be very strong with process knowledge. - Should drive the team and ensure service...
's unique data insights to tailor improvements and enhance service stability. As the go-to technical resource, you'll take the... bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion...
Job Description: Essential Job Functions: Provide basic technical support in infrastructure services, assisting... to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices...
Job Description: Essential Job Functions: Provide basic technical support in infrastructure services, assisting... to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices...
of experience in technical support or a related role. Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly... and protocols. JOB DESCRIPTION: Responsible for providing high-quality technical support for software applications and cloud...
BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support... under supervision. Qualifications High school-level knowledge of computer hardware and software high school degree, technical...
The Role Needs Someone with: Strong technical knowledge Excellent solution finding and analytical abilities Ingrained... customer service orientation to do what's right Experienced business acumen Strong interpersonal, stress management...
team under Service Desk group to provide expert technical support and assistance to our clients, ensuring the... and Relationship Building: - Serve as the primary technical point of contact for clients during and after service implementations...
experience, manage the onshore relationship with the HR Delivery team based in the Global Shared Service Centre (GSSC). Ensure... that the service meets high quality standards at all times whilst working in a fast paced and constantly changing business...
’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in... technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl...
’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in... technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl...
’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in... technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl...
unresolvable by Service Desk) Snow queue management and ownership (reviewing and assigning tickets, closing tickets, tracking... ability to communicate with internal customers and all levels of management in a non-technical manner Outstanding customer focus...
, Service Desk, and Technical Support Handling. Brief Job Description Maintaining records of daily data communication...
Position Overview: We are looking for a Level 3 IT Help Desk to provide advanced technical support and guidance... Manage is strongly preferred). 5+ years experience in a help desk or system administration role. Extensive knowledge...
, possess strong technical verbal and reading communication skills, and capable of learning new procedures and systems quickly... including service providers, vendors, and clients. Assist senior staff in resolving monitoring issues; including down agents...
, Action Logs and Dependencies. Manages service desk mailbox. Manages analyst performance on a monthly basis with focus.... Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident...
, and actively seek opportunities for process improvement within the service desk. Job Type: Temporary Contract length: 6 months Pay... Education: Bachelor's (Preferred) Experience: IT Service desk or Service desk: 2 years (Preferred) Willingness to travel: 100...