with company and client goals. Key Responsibilities: Operational Management: Oversee end-to-end service delivery processes... best practices and innovative solutions to enhance productivity and service delivery. Reporting & Analysis: Prepare and present...
with company and client goals. Key Responsibilities: Operational Management: Oversee end-to-end service delivery processes... best practices and innovative solutions to enhance productivity and service delivery. Reporting & Analysis: Prepare and present...
will work closely with the Business Unit's Operations team members to implement transactional audit, sampling methodologies..., establish benchmarks, conduct Root Cause Analysis, identify process improvements, perform training delivery of technical...
collections services and other BPO solutions. Negotiate Contracts: Lead negotiations on contract terms, pricing, and service... smooth service delivery and client satisfaction. Provide Feedback: Share client feedback with the product/service...
, Intake Sales, PAR Team, Scheduling, and Delivery, Ordering/Purchasing, and Billing Team of FMC. Functional Responsibilities... services and optimizing operations throughout the company including but not limited to Customer Service, Case Management...
service delivery. Key Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.... Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud...
Skills and Capabilities: Excellence in service delivery Proficient written and oral communication skills Ability to build.... Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Position Purpose: As a Talent...
of all assigned and on-going projects by constant monitoring and progress report/s to the whole of project and implementations team..., in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical...
To own customer satisfaction issues and delivery of the customer satisfaction rating for the team People Management To lead...The Operations Manager is responsible for ensuring delivery of outstanding customer service, while ensuring...
. Utilize the Service Placement Heatmap to identify high-level process placement recommendations and guide team towards well... SME teams, ensuring clear roles and responsibilities are defined, and lead the kick-off meeting for the SME teams to foster...
/s to the whole of project and implementations team. Responsibilities: Client Management: Serve as the primary point of contact... team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite). Project...
, minimizing negative impacts and restoring service as quickly as possible; ability to manage tickets and records, take minutes..., risk management etc.Plann ing: Abi lity to effectively plan and coordinate the delivery of required outcomes...
service delivery and operational excellence. The ideal candidate will leverage their expertise in managing high-performing...: Lead and supervise voice and chat operations to ensure efficiency, quality, and adherence to client SLA (Service Level...
outcome team Participant in First Tier on call for out of hours staff support Maintain documented evidence of service... system easy employer) for delivery Ensure any kilometres or transport costs are included in service delivery entries...
Manager/Processor calls as a QA back-up. Lead/Facilitate AC Meetings as a back-up during Team Lead unavailability...: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Sales Account Coordinator...
of construction/delivery lifecycle and/or consultancy. Knowledge of areas of PMO and project controls service delivery... expertise and project delivery consultancy to unlock the potential in every project. Our values shape the way we consult...
. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...® certification in the Philippines says it all! What You’ll Do: Looking for an opportunity to be a part of a highly technical team...
on efficiency, effectiveness and quality of service across the whole end-to-end R2R process. Job Accountabilities: Service delivery... outside the agreed service levels and engendering a 'Right First Time' culture. Facilitate partnership between the team...
on efficiency, effectiveness and quality of service across the whole end-to-end R2R process. Accountabilities: Service delivery... outside the agreed service levels and engendering a 'Right First Time' culture. Facilitate partnership between the team...
enabling superior customer service Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs.... With 62,000+ professionals across 66 delivery centers worldwide, WNS drives strategic growth journeys for businesses. Role...