We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...
/standards Quality analyst will ensure that customer needs are being met by current processes (e.g., review recorded agent..., caller verification/authentication) Support applicable customer service processes and groups (e.g., CSA populations, lead...
Description : SUMMARY The Experience Center Team Leader II is responsible for keeping team members motivated... to analyze agent coverage and make schedule adjustments as necessary Handles escalated issues impacting our clients. Focuses...
., review recorded agent conversations, identify/communicate opportunities for improvement) Ensure appropriate usage..., use of applicable call tracking tools, caller verification/authentication) Support applicable customer service processes...
and provide recommendations regularly to management to support our objective for continuous improvement Take an active role... to support customer updates and negotiations) and CPC governance (rules and processes for approving deal exceptions). Ensure...
heart of our high-volume hiring efforts, ensuring we bring in top talent for agent-level roles in our fast-paced contact... center environment. What You'll Do: This role offers a hybrid work environment, requiring a minimum of 4 days onsite...
within systems, processes, and interactions. Surface and provide recommendations regularly to management to support our objective...-ready analytics and materials for the field to support customer updates and negotiations) and CPC governance (rules...
to leverage data-driven insights and actionable coaching strategies to enhance agent performance and support the achievement... practices within the contact center, driving exceptional performance outcomes, and delivering tailored solutions that meet the...
industry experience, we want to hear from you! What You’ll Do: Provide top-tier customer support in a fast-paced telecom... services. BPO experience is a must. Strong background in state-sign customer service billing support. Excellent...
process methodology for process improvement. Develop and maintain quality reports at agent, team, and call center level... Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent...
-MANAGER RELATIONS FACILITATOR OPERATIONS MANAGER STRATEGIC PARTNER Provide primary escalation point for TSC Support... Hardware Team for all technical issues that cannot be resolved by 2nd level resources. Work directly with Support Partner...
governance, QPRs etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing...Job Title: 2025 Delivery Operations GVPKP Job Description Voice and Non Voice support provided to customers...
governance, QPRs etc.) Provide on-call, after hours account support as needed Provide Level 1 agent testing...Job Title: 2025 Delivery Operations GVPCW Job Description Voice and Non Voice support provided to customers...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
experience in an agent position or equivalent work experience Previous quality-related experience within a BPO/call center..., creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements...
Description : SUMMARY The Experience Center Team Leader II is responsible for keeping team members motivated... to analyze agent coverage and make schedule adjustments as necessary Handles escalated issues impacting our clients. Focuses...
provides guidance strategies and advice to improve agent’s sales skills and techniques, with strong leadership abilities... sales service and support by utilizing strong verbal and written communication skills and effective telephone techniques...
provides guidance strategies and advice to improve agent’s sales skills and techniques, with strong leadership abilities... sales service and support by utilizing strong verbal and written communication skills and effective telephone techniques...
Job Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products... and services through various channels (voice, chat, webform, email, and social media). This person provides support to the...
Job Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products... and services through various channels (voice, chat, webform, email, and social media). This person provides support to the...