Job purpose Is in charge of restoring normal service operation as quickly as possible in cloud-based platforms... for all major incidents in EcoStruxure community. · Play the role of Major Incident Manager in case of major incidents by engaging...
Job Description: Job purpose Is in charge of restoring normal service operation as quickly as possible in cloud... · Point of contact for all major incidents in EcoStruxure community. · Play the role of Major Incident Manager in case...
of working with the PAM Platform. work with other Product Manager counterparts in other areas to ideate and co-ordinate common... automation including experience utilizing APIs such as Microsoft Graph. Knowledge of OKTA. Knowledge of ServiceNow and or Jira...
Manager for process improvement and delivering high-quality standards & products Maintain strong adherence to Service Level... to IT Customer Support, Ticket Resolutions and Escalations Experienced in using IT Service Management Tools (ServiceNOW...
support team and onboarding team, managing SLAs (Service Level Agreements), active reporting, and monitoring product users... Service Level Agreements (SLAs) to establish clear expectations for response and resolution times. Generate regular reports...
technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors... Manager and the Account Delivery Manager) to retain customers and build the business. What you need to bring: Bachelor...