of order processes (e.g. delivery schedules, SAP orders, correction of B2B documents, COUPA, Purchasing Tickets (ServiceNow...
. Be responsible for the line Management of the local DTX employees including the Resource Management within ServiceNow. Support...
Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements Proficient in Microsoft...
and standards. Advanced knowledge of MS Office Suite (Excel), ServiceNow and HRIS Workday systems. Excellent written and verbal...
, ScienceLogic, Helix/ServiceNow ITSM, Quest Foglight, Dynatrace, NagiosXI, BMC Patrol (True Sight) and IBM BigFix) will be an added...
with Agile development methodologies. Experience with other platforms such as ServiceNow, JIRA. HTML or other scripting language...
to Lendlease HR systems which includes but not limited to Workday, ServiceNow, DocuSign and many more. Experiencing the amazing...
, and other tickets related to Microsoft 365 are registered in ServiceNow and handled according to GBS Tech processes and SLAs. Supporting...
IT Industry or managing IT Service Delivery is a plus. Knowledge and hands-on experience in ServiceNow and PowerBI...
. Quality of the data in ServiceNow. Cost effectiveness of onboard IT support. Availability of onboard IT infrastructure...
OSS Tools Ecosystem: Good understanding of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue...
). Experience with ITSM platforms (e.g., ServiceNow, BMC, Jira) is preferred. Excellent communication abilities with a customer...
understanding of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue Planet, Cramer, etc. BSS...
in Linux/Unix operating system (CentOS, RedHat). SQL commands and familiar with ORACLE database. Usage of ServiceNow / JIRA...
and finance teams, enabling informed business decisions. Respond promptly to payroll queries through ServiceNow, providing clarity...
of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue Planet, Cramer, etc. BSS Modules and Telco...
methodologies. -Experience with other platforms such as ServiceNow, JIRA. -HTML or other scripting language -Salesforce...
in ServiceNow and PowerBI is an added advantage. Prior operational experience adopting best ITIL practices, advantageous if ITIL vs...
IT Service Delivery is a plus. Knowledge and hands-on experience in ServiceNow and PowerBI is an added advantage. Prior...
is to: Employee Support Model Partner with the HR and digital to enhance the employee support model, using ServiceNow technology... scope Provide training sessions for People Services on using ServiceNow features Generate regular reports on support...