and SOPs to train new employees Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets...
management. Experience with Terraform Cloud and Azure DevOps Experience with Jira and ServiceNow Competence in a wide...
, auditoriums, theater, hotels and/or broadcast environment AV Technologist Certificate preferred Experience with ServiceNow...
using agreed upon monitoring tools and processes. Clean-up of ServiceNow tickets assigned to the queues Ensure change...
, and ServiceNow. Basic knowledge in SQL, R, Python or other programming language. Experience working on government contracts...
simultaneously Solid understanding of IT concepts/practices Experienced with ServiceNow ticketing system Strong written and oral...+ or equivalent ServiceNow, Windows 10, Office 365 experience Microsoft Active Directory, Microsoft 365, PowerShell, Okta...
Desk and ITSM technologies including: Remedy and/or ServiceNow Automatic Call Distribution (ACD) Remote control...
assets information in the approved database of record. Processing end users request through ServiceNow tickets. Manage... knowledge of the ServiceNow Software Asset Management module. Must have experience creating software models, entering software...
, ServiceNow, and have specific experience including ServiceNow SPM (Strategic Portfolio Management), and creating and managing... ServiceNow SPM, and ServiceNow SAFe. Coordinate with project teams and stakeholders to ensure project requirements...
in a client server environment. Ability to Support ServiceNow tickets related to CA systems and applications...
: Proficient with ServiceNow. Experience in supporting executive-level users. Strong leadership skill and ability to mentor...
Clearance ITSM knowledge and experience, particularly with ServiceNow Extensive knowledge of Windows 10 operating system...
from various IT support systems such as ServiceNow/Remedy, SCCM, Help Desk ACD data, Active Directory, and various computing end...
from various IT support systems such as ServiceNow/Remedy, SCCM, Help Desk ACD data, Active Directory, and various computing end...
(date is TBA). Experience with ServiceNow ticketing system. Possess knowledge of workstation administration and imaging. Basic...
(date is TBA). Experience with ServiceNow ticketing system. Possess knowledge of workstation administration and imaging. Basic...
. Respond to and resolve inbound CCaaS end user ServiceNow support tickets in a timely manner. Able to prioritize dynamically... with system and application owners to remediate reoccurring issues. 3+ years’ experience with ServiceNow, Jira and Confluence...
with ServiceNow, Jira and Confluence (or Rally) systems. Required Qualifications Bachelor’s Degree and 3+ years’ relevant work...
troubleshooting common IT issues on both Windows and macOS platforms. Familiarity with IT service management tools (e.g., ServiceNow...
incidents and requests in a timely manner using ServiceNow. Communicate with customers as required, keeping them informed... and Contact Center work experience. Prior Genesys Cloud CX and Genesys PureConnect Experience. 3+ years’ experience with ServiceNow...