Responsibilities & Qualifications RESPONSIBILITIES Provide support in a professional IT service desk environment..., ensuring adherence to Service Level Agreements (SLAs) and prioritizing customer satisfaction. Support and troubleshoot VTC...
program Plan of Actions and Milestones, identify critical paths, program risks, and mitigations plans. Compile program level... distance) may be available. Typical Physical Activity: Desk/computer work in an office environment. May involve: repetitive...
. The Service Desk is open from 7:00am to 7:00pm Monday through Friday, with on call support on weekends and federal... helpdesk experience at the Tier II level - or - 3 (three) years at the Tier I level Ability to effectively communicate complex...