, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors... what’s most important to them. Learn more at We’re growing fast and invite you to join our amazing team. POSITION SUMMARY Descartes...
strategic plans for the overall improvement of the Service Desk team Develop a career progression plan for team members Comply... 4 trained or certified 7+ years of recent experience in handling a Service Desk voice/call-center setup environment...
. Teamwork: Our team is a dynamic, fast-paced environment. We are looking for individuals who will be proactive and take the lead... will be working remotely. In this role, you will be responsible for providing technical customer service and support at a level...
's digital messaging business growth. Some of your main responsibilities are: Sales Lead Generation Use desk research, referrals... sales team and should actively work with other internal departments including General Management, Finance, Product and the...
Create and execute strategic plans for the overall improvement of the Service Desk team Develop a career progression plan... Desk voice/call-center setup environment as a Lead or Sr. Lead with minimum of 50+ FTE Knowledgeable in data analytics...
services to ensure a seamless and exceptional experience for guests. You will lead a team of front desk staff, including... policies, procedures, and customer service standards. Monitor and maintain front desk procedures and systems to ensure...
clients' 'accounts payable' inbox Process invoices accurately in the service desk system for client approval Ensure correct... and external contacts regarding transactions and account information Set up EFT payments in the client banking system Service Desk...
Desk team to answer one-off or more specific product needs and see if we can source items that may... by your team lead Support escalated calls, acting as a consultant while proactively ensuring customers' needs are being...
support team. Define team goals and lead staff to achieve desired results while being accountable for team performance..., and most importantly, people-oriented individuals. We aim to build a company with the best technical and customer service...
a international help desk is must · Good understanding and hands-on experience of Incident Management process / prioritization... · ITIL process on Incident Management and Service Request fulfilment · Documenting the technical, process, ticket status...
a international help desk is must · Good understanding and hands-on experience of Incident Management process / prioritization... · ITIL process on Incident Management and Service Request fulfilment · Documenting the technical, process, ticket status...
Reports status of client and team lead calls to the Client's team to ensure alignment with contractual obligations Updates.../experience preferred Job Responsibilities: As point person for the project, will liaison between client, delivery team (coders...
Support Team Lead, the Technical Support Engineert ensures critical customer issues are resolved quickly and accurately..., telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Degree/Diploma in Computer Engineering...
or other frequency dictated by the business. The Role The Transformation team within Global Business Solutions is passionate... investment in finished vehicle fulfillment centers (FCs) across North America. Be responsible for supporting the team through...
coming from application users through Service Desk Ticketing System Develop and maintain a working knowledge of business... of accuracy Flexibility in work schedule according to project and business needs Perform other duties as assigned by the Team Lead...
and Procedures and other external sources. Lead complex projects that will eliminate non-value adding activities. Drive and lead... cases of contingency plan, especially for high complex processes. Support documentation and ensures timely updates of desk...
preferred 2 years' front desk/guest service leader experience Must be fluent in spoken and written English Other languages may...We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards...
technology role, demonstrating leadership and advanced technical support experience in Help Desk / Service Desk supporting Remote... of expertise in troubleshooting, collaborating with clients and technicians, and providing mentorship to junior team members...
every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future... Network Desk duties performs the following: Determines if the network, or a portion of the network, needs to be shut...
years support services experience in IT Help Desk/Service Center operations troubleshooting PC, peripheral, and network...The Manager IT Service Center will focus on the daily and weekly resolution of technical issues related to the...