) Knowledge of Ticketing system (Service Desk Manager, ServiceNow) Excellent written and verbal communications skills... and exceptional service to meet our clients' needs. For more information about Citco, please visit www.citco.com About the Team...
-oriented and proactive IT Analyst to join our dynamic IT team. The successful candidate will play a key role in monitoring..., if required. Your relevant certifications (e.g., ITIL) are a plus. Your previous experience working in a Service Desk or advanced support role...
service desk supporting a business environment is helpful. Certified Software Asset Manager (CSAM), Certified IT Asset Manager... of customer service, and the ability to thrive in a team. Responsibilities Facilitate procurement of third-party software...
with Service Desk Help the team in coordinating the PKT (Process Knowledge Test) created for SD agents each month for understanding...Job Title: Knowledge Management Analyst Knowledge Management Analyst provides support to planning, integrating...
tools (ServiceNow, Service Manager) Direct customer service or relationship management experience Proven experience.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
Hands on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager) Direct customer service or relationship.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
tools (ServiceNow, Service Manager) Direct customer service or relationship management experience IT Helpdesk experience.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
tools (ServiceNow, Service Manager) Direct customer service or relationship management experience Proven experience.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
tools (ServiceNow, Service Manager) Direct customer service or relationship management experience Proven experience.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
tools (ServiceNow, Service Manager) Direct customer service or relationship management experience IT Helpdesk experience.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
tools (ServiceNow, Service Manager) Direct customer service or relationship management experience Proven experience.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries... are updated for payroll and benefits Maintain efficient service delivery by ensuring transactional requests and assigned inquiries...
center environment Hands on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager) Direct customer.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
and ability to work in a team environment Experience with HRIS systems such as Workday is a plus Experience with help desk tool... of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries...
to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role..., reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term planning. The...
through a network of financial professionals via help-desk support, shared service operations and customer-dedicated on-site... TO APPLY FOR THIS ROLE--- PROJECT NAME: Finance - CFM POSITION TITLE: Japanese Client Financial Mgmt Associate Manager WORK SETUP: Hybrid...
of Enhancements/Change/Solutions (incl. POC's, Patches, Upgrades) Oversight of Service Desk tickets and change requests for your area... preparation Bugs/Issues - Where things do not work as expected. Resolution via Service Desk, triaged by COE and escalated vie...
. Resolution via Service Desk, triaged by COE and escalated vie Internal Support team, Oracle Support and 3 rd Party Managed... of a team of support analysts Delivery of Enhancements/Change/Solutions (incl. POC s, Patches, Upgrades) Oversight of Service...
. Discover Crown. www.crownworldwide.com This position is an onsite position and reports to the IT Service Desk Manager. The..., or escalate (when necessary) IT Service Desk tickets submitted by staff for their technical issues and requests. Create...