: Must have a minimum of 1-2 year of level 1 or 2 Service desk experience Must have a minimum of 1- 2 years of experience working with remote... Previous experience with a financial service desk would be considered a strong asset Ability to understand customer needs...
+ years customer service experience 1+ years IT service desk experience Proven good Leadership skills Proven very good... of contact for all high priority Incidents (MI, P1, P2) throughout the incident lifecycle Advocate service & support impact to technical...
must have at least 2 years of experience in Service Desk/Help Desk Support Knowledge in troubleshooting on Active Directory, Desktop... or planning to relocate before starting work (Required) Experience: Service Desk: 2 years (Required)...
and communicating with internal and external parties as needed. The service desk is a critical function of business operations including... of contact for end users for IT incidents and service requests. The role manages incidents and requests through to completion, escalating...
's (Preferred) Experience: Application Support: 4 years (Preferred) SAP: 1 year (Preferred) Service Desk Plus: 1 year (Preferred...
and communicating with internal and external parties as needed. The service desk is a critical function of business operations including... of contact for end users for IT incidents and service requests. The role manages incidents and requests through to completion, escalating...
escalation process to escalate compl Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-USS-SERVICE DESK Employee Group...Manila 0- 5 Years Philippines Job Description (Posting). Position TitleJob DescriptionService desk 1-3 years experience...
such Knowledge base update and self development. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-USS-SERVICE DESK...
support, maintain the service level agreement with higher customer satisfaction for help desk tickets raised by the end users...
Technical desk-side (genius bar/mobile genius bar) cart service support to on site employees including maintenance... and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases...
by providing consultation during creation of test cases and answering business and technical inquiries Respond to service desk... escalations and develop resolutions to ensure quality level of service Contribute to a positive work environment by demonstrating...
The Role Perform customer support to client via telephone, chat, self-service tickets etc. Resolving the issues through... phone, chat and self-service communication channels User Account management such as password resets, account unlock...
course With experience in service desk (specifically in FRESHSERVICE) is an advantage. Should know how to read and create... independently and as part of a team. Strong communication and documentation skills. Experience with service desk automation tools...
such Knowledge base update and self development. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-USS-SERVICE DESK...
Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-USS-SERVICE DESK Employee Group Business Line FT City Manila Bulletin...
such Knowledge base update and self development. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-USS-SERVICE DESK...
's (Preferred) Experience: Application Support: 4 years (Preferred) SAP: 1 year (Preferred) Service Desk Plus: 1 year (Preferred...
( AHT), rejected resolutions or Reopen Cases. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-USS-SERVICE DESK...
Management: Coordinate and manage ITSD (IT Service Desk) and DCO (Data Center Operations) processes. Facilitate technical.... ITSP Request Management: Create and track IT Service Provider (ITSP) requests. Follow up with ITSPs to ensure timely...
services around the globe through a network of financial professionals via help-desk support, shared service operations...