standard of IT service is provided. Working with the Northampton based IT Service Desk, this role provides oversight of the... Service Desk team. Effective incident management using SupportHub by Freshworks Management of VIP Key Stakeholders’ IT...
and resolve assigned first/second/third line support calls at the London Head Office and other regional offices Candidate... As the public face of the IT Department, the Service Centre provides essential support to their business and customers. The...
Senior Business Systems Analyst (Hybrid/Remote) Reporting to the DACHIT-UKI Head of Pre-Sales & Tech Support... to BAU System access to assist in resolving incidents and service requests from the Technical Service Desk Ensure PSO...
, and manage the service desk analyst, fostering a positive and productive work environment Oversee incident management..., service desk operations, and adherence to agreed metrics Manage IT assets and coordinate employee onboarding/offboarding...
. Responsibilities Business Systems Lead, manage and develop the Systems Support team. Support and work closely with the Service Desk... that the Systems Support team follow best practises. Work closely with the Service Desk team with regards to issue resolution...