procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system... or computer science preferred. Experience in customer service or technical help desk environment preferred. Understanding...
, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. RESPONSIBILITIES... preferred. Experience in customer service or technical help desk environment preferred. Understanding of Farm Bureau...
and/or Claims Document Analyst. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Ability to file alphabetically and numerically... and written communication skills. Excellent customer service skills. Basic knowledge of computers and spreadsheet software...
datasets which are provided from another I&O division. Complete Description: Ø Extrapolate datasets from Service Desk... years working with multiple network lines of service is Required Minimum 5+ years dealing with customers is Required...