Vacancy: IT Service Desk Analyst (1 year FTC, Shift Based, renewable) Location: Kuala Lumpur, Malaysia Job Family: IT... Permanent Together for a cleaner, healthier world. As the IT Service Desk Analyst you will be responsible for ensuring...
Vacancy: IT Service Desk Analyst (1 year FTC, Shift Based, renewable) Location: Kuala Lumpur, Malaysia Job Family...: IT Permanent Together for a cleaner, healthier world. As the IT Service Desk Analyst you will be responsible...
role Work Location 1Powerhouse, PJ (5mins walk from MRT Bandar Utama) Reporting To ICT Service Desk Team Lead Working... complex issues to senior Service Desk analysts as needed. Handling service requests, such as password resets and ID/access...
, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model... that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity...
training. At least 2 years of experience in a Global Service Desk Team or similar support role. Strong knowledge of Windows... to coordinate dispatch and repair support, ensuring timely resolution of hardware issues. Open, manage, and close service requests...
field. 0-2 years of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting..., email, chat, or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy...
of IT experience, including technical training. At least 2 years of experience in a Global Service Desk Team or similar..., manage, and close service requests. Track and assign incidents, ensuring timely resolution in line with service level...
of IT experience, including technical training. At least 2 years of experience in a Global Service Desk Team or similar..., manage, and close service requests. Track and assign incidents, ensuring timely resolution in line with service level...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
transition and providing all necessary information in the ticket. Documentation : Accurately log all service desk tickets... and customer service abilities. Requirements: Educational Background : An associate's or bachelor's degree in computer science...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
Work Location 1Powerhouse, PJ (5mins walk from MRT Bandar Utama) Reporting To ICT Service Desk Team Lead Working hours... issues to senior Service Desk analysts as needed. Handling service requests, such as password resets and ID/access management...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...
interaction with users service delivery of SAP Applications and Operations. Responsible for day to day interaction with users..., service delivery of infrastructure support and operations. Managing incidents through lifecycle until contact closure...
satisfaction. Handled interaction within agreed customer Service Level Agreement (SLA) Record and classify all customers' queries... customer on Incident status/resolution in accordance with SLA. Monitor the IT service process and workflow to ensure SLA...