to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude... Service Desk Analyst for incidents/requests that require elevated support. Diagnose and resolve simple to moderately...
to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude... Service Desk Analyst for incidents/requests that require elevated support. Diagnose and resolve simple to moderately...
Job Title: Service Desk Analyst Location: Boston, MA Job Type: Full-Time, Exempt Compensation...: $53,000 - $63,500 + Bonus Opportunity Job Summary: We are seeking a highly skilled Service Desk Analyst to join in our Enterprise IT team...
and foster positive community outcomes. About the Role: EOTSS is seeking to hire a Service Desk Analyst to join the End User... Support Team. The Service Desk Analyst is the first point of contact for the Commonwealth supported end users and IT partners...
Job Title: Help Desk Analyst Duration: 6 Months Location: Quincy, MA (Hybrid) Job Summary: We are seeking... a skilled Help Desk Analyst to join our team and provide exceptional IT support in a call center environment. The ideal...
or email your resume directly to Dan Gilliam, email: dan.gilliam@cannonsearch.com Tags: Desktop Support, IT Support, Service Desk Analyst... for a Desktop Support Analyst in Boston. This role is perfect for someone looking to take their career to the next level...
Analyst I is responsible for aligning technology solutions with business strategies, specific to the management... Analyst I must develop and maintain credibility and effective working relations with both customer management and IT personnel...
community outcomes. EOTSS is seeking to hire an IT Operations Analyst I to join the Operations Service Group to ensure... into the EOTSS Service Desk ticket system Maintain logged incidents with detailed information including updates...
at its full and fair cash value, and provide prompt and courteous service to the public. The Assessing Department is a leader.... Assists in valuation operations and research. Cross-trains and provides coverage for the Information Desk via rotation...
. Responsibilities: Provide 60% in-person and 40% remote (phone, email, chat) support. Participate in a weekly help desk rotation (8... service, communication, and documentation skills. Flexible with on-call, weekend work, and occasional overtime. Valid...
: Provide 60% in-person and 40% remote (phone, email, chat) support. Rotate weekly into an 8-hour help desk/phone shift...). Follow IT security policies and procedures. Contribute to knowledge-base documentation. Support ongoing service...
, email, and chat Participate in an 8-hour help desk rotation weekly Handle Level I technical support tickets and escalate... filtering and encryption validation Strong deskside support skills and customer service mindset Solid documentation...
. Rotate into a weekly 8-hour help desk shift handling tickets. Resolve Level I incidents and escalate complex issues.... Contribute to the internal knowledge base. Support ongoing service improvement efforts. Handle multiple support tasks...
diversity, equity, and inclusion; efficient, effective, and accountable resolution of disputes; prompt and courteous service... and guidelines. SUPERVISION RECEIVED: The Help Desk Team Leader reports to the Manager of User Support; receiving general direction...