desirable. Especially application of analytics in service desk / help desk / contact centers would be an added advantage.... Knowledge of IT Service Management (ITSM) process framework is needed. ITIL Foundation certificate is desirable...
: Support India teams hired by Alteryx for service desk (L1 & L2) and enterprise applications (NetSuite and other financial... applications), providing regular 1 on 1s Handle technical escalations for service desk (L2) Handle user support escalations...
, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune... - Service Management. The mission of Knowledge Management function is to improve EY Technology Customer experience by promoting...
Eurofins resources working in Labs, Business Analyst and Service Desk to provide support and to ensure timely and efficient... as the processes behind it. Customer service - Support engineers must communicate well with customers, paying attention...
Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive.../Service Desk support or one year of call centre experience, we want to hear from you. Soft skills...
-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience – Service Desk... or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge...
working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed..., Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices...
working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed..., Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair understanding of ITIL practices...
configurations, processes, and performance metrics. Team Collaboration and Process Improvement Engage with Service Desk..., including multi-tier architectures (load balancing, web servers, caching). Understands of ITIL, ITSM, and best practices...
Service Desk You conduct latency optimization testing identifying breakages and recommends solutions You support a secured... etc.) and firewall-related issues while providing excellent customer service according to priorities based on business impact and urgency...
. Hands-on experience in End point Troubleshooting and IT Operations. Experience managing Service Desk Systems and Tools..., we offer global consulting services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service solutions...
and leading projects on ManageEngine Service Desk Plus. Responsibilities: Expertise in working with ManageEngine Service Desk... Plus (SDP Expertise in implementation of ManageEngine Service Desk Plus (SDP) Responsible for cloud deployment, programming...
. Must have experience in Managing Service Desk operations. Must have sound ITIL knowledge.( Expertise in Incident Management... stakeholders. Should have expertise in Service Desk, Deskside , Incident Management, Knowledge Management , Problem Management...
and other user facing collateral and Service Desk Provide technical briefings to team members and management Strong sys admin...-tasking skills 6. Relevant IT certifications (ITIL, PMP, MCTS and MCITP for SharePoint configurations) a plus Competencies...
and implement ITIL-based best practices and governance models for service desk operations. Drive a knowledge management system... daily operations of service desk and help desk teams to ensure timely resolution of issues. Manage escalations and ensure...
years of relevant experience, with at least 5 years in a leadership role managing service desk or help desk operations... with ITIL framework and other relevant service management frameworks. Demonstrated ability to manage large-scale operations...
SOPs for efficient IT issue resolution. Help Desk & Technical Support Handle IT help desk requests, including user... and AMC status of assets, alerting for renewals. Vendor Coordination Collaborate with external vendors and service...
, complaints, and escalations. · Validating the accuracy of incident/Service request submitted by Service desk to ensure... Service Management (ITSM) process including incident, request, and problem management. · ITIL 4 certification...
, complaints, and escalations. · Validating the accuracy of incident/Service request submitted by Service desk to ensure... Service Management (ITSM) process including incident, request, and problem management. · ITIL 4 certification...
services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions... Technology - Service Management. The mission of Knowledge Management function is to improve EY Technology Customer experience...