customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk... software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San...
experience in common ticketing platforms such as Service Desk or Service Now. It would be even better if you had: Expert... such as Chef, Puppet, Terraform, Salt Stack/Salt Config, vRealize, Aria, Catalog, Cloud Assembly, Orchestrator, Service Broker...
services for managed infrastructure services; Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service... technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare...
services for managed infrastructure services; Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service... technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare...
Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC... Remedy. Who is responsible for managing the service desk team during their shift, ensuring adherence to SLAs, driving the...
practice - Participate and contribute to off the desk activities. Skills: · Critical mindset and exercise professional..., and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture...