regular day to day IT Infra operations. Working on Service Desk tickets. Coordinating with IT stake holders to fix the... and configure Office 365 groups and distribution lists. Monitor and manage Office 365 service health and incident management...
. Installation of systems OS ,Applications and break fixing of H/W and S/W issues . Working on Service Desk tickets...
. Working on Service Desk tickets. Coordinating with IT stake holders to fix the issues. Participate in internal/external...
following responsibilities: Deliver customer service within service-level agreement for both quality and time Create... activities for improving customer service and troubleshooting methodologies and tools Be part in testing cycles when...
cloud technologies and solutions related to Azure. Requirements Minimum of 5 years in an IT Service Desk, Cloud.... You will be a pivotal part of a team dedicated to delivering high-quality tech support and customer service. Key Responsibilities...
customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk... software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San...
technical operations service desk. Ensures the application of technology service delivery is consistent with overall client... use of resources. Ensures proper staffing levels are maintained for the technical operations service desk and that work is scheduled...
on service desk tools Respond to incidents raised by customer within SLA Creating Users and Email accounts. Troubleshoot...
experience in common ticketing platforms such as Service Desk or Service Now. It would be even better if you had: Expert... such as Chef, Puppet, Terraform, Salt Stack/Salt Config, vRealize, Aria, Catalog, Cloud Assembly, Orchestrator, Service Broker...
support Manages ticket requests in the Virtualization Queue from Service Desk Helpdesk system. Follows Change... certifications required: VCP must possess excellent customer service skills (in person, email and over the phone...
customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk... software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San...
services for managed infrastructure services; Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service... technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare...
services for managed infrastructure services; Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service... technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare...
Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC... Remedy. Who is responsible for managing the service desk team during their shift, ensuring adherence to SLAs, driving the...
practice - Participate and contribute to off the desk activities. Skills: · Critical mindset and exercise professional..., and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture...