activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class on-site... and service request in the client ITSM tool, if necessary. Attend to all IT-related issues by analysing relevant logs, including...
practices for successful delivery of applications and application components Maintain Salesforce Service Cloud environment data... and delivery. With every role in the company, each position has a requirement for building quality into every output...
adoption of good quality assurance practices for successful delivery of applications and application components Maintain... Salesforce Service Cloud environment data and configurations to support test needs Assist in troubleshooting production issues...
planning activities, service delivery, and issue resolution. Supports that all global supporting components of the service..., including any associated SLAs, OLAs and UCs are managed as an integrated service. Supports and delivers overall continuous...