Respond to and resolve Service Desk hotline calls and tickets professionally, accurately, and in a timely manner... related to the Service Desk. Coach and train new Service Desk engineers during the onboarding process. Support the SD Team...
tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Desk). Experience with scripting languages (e.g., Python...Envision Employment Solutions is currently looking for an ITSM/ITAM: Product Engineer / Developer...