Responsibilities: Support and monitor the real-time operation and service quality of the HKIA Contact Centre Liaise..., live chat, and feedback systems) Prepare manpower and budget plans Design training and coaching for the team of Operation...
to sustainability. Responsibilities: Support and monitor the real-time operation and service quality of the HKIA Contact Centre... of Operation Officers Coordinate with relevant departments for contingency planning, such as drills and facility health checks...
cost and service standard analysis and make recommendation Assist in coordination and operation of regular company event... years or above relevant working experience in sizable company (Candidate with less experience will be considered as Officer...
– everything from the time an application reaches Chubb to when the policy is delivered to the customer. The role focuses on: Leading... efficiency / effectiveness and bringing better customer experience and business outcomes via people / process / technology. Own...
(III, II, I) Senior Customer Care Advisor Customer Contact Team Lead Assistant Manager Customer Contact Customer... communications and customer service Capture every sales opportunity to improve revenue generation Take care of member's flight...
as Senior Business Management Manager. Principal responsibilities: Responsible for process and operation performance... development opportunities and competitive compensation packages. Wholesale Chief Operating Officer Hang Seng’s Commercial...