forecasting, scheduling, and real-time adherence for contact center agents. Utilizing CXone and other workforce management tools..., and report development Collaborate with contact center leadership to strategically schedule offline activities while maintaining...
, etc. ) Act as backup to Senior Business Systems Analysts Perform Project Management duties or participate in contact center IT... center technologies (Oracle, Genesys, Custom NA IT solutions) Work closely with the corporate IT Networking department...
: This position is distinguished from the Client Technologies Analyst position in that the senior position requires additional years... Technology Services staff to ensure connectivity and compatibility between systems and applications. 10. Other projects...
Operations, new concepts and regulations and technology being used, including trading workflows and typical systems involved... – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when...
management support for scheduling contact centers. Acts as the liaison between the business units, IT, and front-end users..., user training or validation, as well as general access contact center support for any change of process. Qualifications...
in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human... – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when...
, statistics, information systems Experience in banking or financial industry Experience using contact center workforce..., adherence), scheduling, forecasting, real-time monitoring in a contact center environment with over 75 seats supporting inbound...
) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation... and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center...
– our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when... industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose...
position for you! We are seeking a skilled and experienced ERP Analyst - Oracle to liaise between the IT department... and related systems, following IT standards. Have a strong understanding of how each of the different business units function...
motivated and talented Senior Data Analyst to become an integral part of the Credit Data Platform team. In this role... Platform focuses on deploying innovative, best-in-class cloud-based data solutions. Your contributions as a Senior Data Analyst...
Vulnerability Management Analyst Full Time Shaw AFB, SC Secret Clearance **This position is contingent upon... escalation of security issues requiring detailed analysis to Security Analyst. Conduct network security monitoring Enterprise...
, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center..., hardware and software supported by the Information Technology Department. Who You Are: Understands IT Operations...
, then please contact the Recruiter or Program Lead for assistance. Have a question? Contact Information: TroyLynn Craft Senior Recruiter... and report on financial performance, including quality control and recurrent updates. Maintain relationships with cost center...
of SCDHHS Information Systems and Data. OCS seeks an expert Senior ISSO Team Lead to oversee (and actively participate in) the... as primary point of contact for third-party audits and/or assessments of agency and business partner systems 7. Collaborate...
the enterprise. Job Overview Perform IT application implementation, optimization, and support activities. Work... Qualifications: 1. Associate degree in information technology, finance, clinical field, or related field and six (6) years...
Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex... in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree...
, information systems, computer science, IT, or commensurate selection criteria experience. (Required) Proven experience in threat... Operations Center (CSOC) management informed per incident severity requirements. Follows applicable processes and procedures...
systems, computer science, IT, or commensurate selection criteria experience. (Required) Proven experience in threat... incidents that are escalated per procedure. Communicates with customers as appropriate, keeping Cybersecurity Operations Center...
and maintain business intelligence tools for contact center operations to improve efficiency and decision-making Analyze... and interpret complex data sets to provide actionable insights for contact center performance improvement Design and implement data...