procedures, you try to solve the incident ASAP. Processing tickets: assigning rights or applications, solving printer issues...
location Coworking office, Avenue Louise 523 Home-office Package Entry level salary Benefits (lunch tickets, DKV...
and triage support tickets in ServiceNow. Provide first-line support and escalate complex issues as needed. Communicate clearly...
with our service providers. You monitor and follow up on open tickets with NRB and other vendors, ensuring timely resolution and clear...
, executives – not factory workers). They are split 50/50 between Zaventem and Rotterdam. Not responsible for all tickets... at the beginning. Tickets have a 5-day SLA. Later, the person will be assigned a well-defined sector. If the person doesn...
team in handling tickets and system updates. Daily Ticket Management (ServiceNow): Monitor and manage incoming support... tickets in ServiceNow. Categorize, prioritize, and assign tickets according to internal procedures. Provide first-line...
queries, and identify root causes Escalate tickets when necessary and ensure first-level resolution...
support tickets & requests within defined SLA (48h to fix) Allocate tickets to the right ownership Identify frequent paint...
, executives – not factory workers). They are split 50/50 between Zaventem and Rotterdam. Not responsible for all tickets... at the beginning. Tickets have a 5-day SLA. Later, the person will be assigned a well-defined sector. If the person doesn...
Seaters Platform: assist clients with the creation of Fan Groups, Wish Lists and the distribution of tickets Assist...
all On-Site Technical Support tickets Collect and distribute the hardware from/to users (movers, leavers, newcomers..., etc.) and do the necessary related administration (as part of IMAC) Own, Monitor, Track, Communicate and Close tickets...
workflow inefficiencies and collaborate on solutions. Escalation Management Handle escalated tickets from external teams...
teams to resolve customer concerns and ensure proper case closure. Manage a personal queue of service tickets, prioritize...