LEADING BRAND IN COMPUTERS. The Position: The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the ...
Job Brief: Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues, define corresponding action and executing and tracking actions to drive for performance improvement. Prepare regu...
Job Description: The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services. Skill Requirements: Degree in any discipline. 23 years old and above....
Job Description The Responsibilities of the Role: Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, printers, computer hardware, mobile device, and similar devices via Ticketing, Phone ...
Job Description The Responsibilities of the Role: Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive...
Job Description The Responsibilities of the Role: Perform technical support tasks including stakeholder communication, incident/problem management, resolution, and escalation as appropriate. Manage db issues day-to-day. Troubleshootin...
Job Description The Responsibilities of the Role: Developing, maintaining, training and coaching the agents to enhance overall customer support. Process review for improving the call flow efficiency and quality of call centre agents (v...
Job Brief: This department plays a crucial role in maintaining the company's competitive edge and ensuring its long-term growth and sustainability. Responsibilities: Junior Software Engineer The ideal candidate will have a passion fo...
The position will require you to support the contact centre via telephone calls and emails in spoken and written Mandarin, English, and Bahasa Malaysia. Responsibilities of the Role: Respond to incoming calls/chats/emails promptly and p...
Job Summary: The monitoring support is responsible for the proactive monitoring of 24x7 service orders and acting as a control tower coordinating service deliveries with various internal service teams including Service Delivery Manager, T...
The Responsibilities of the Role: Monitor and track field service activities end to end including turnaround time, parts request, parts usage, repeated repair, onsite scheduling, customer feedback and process compliance. May require to ma...
Job Description The Responsibilities of the Role: Monitor and track field service activities end to end including turnaround time, parts request, parts usage, repeated repair, onsite scheduling, customer feedback and process compliance....
Job Description The Responsibilities of the Role: Design and implement interactive, data-driven dashboards to provide real-time insights that support business decision-making. Use PowerApps and other platforms to create custom applicat...
Job Brief: The Incident Resolution Management Agent is responsible for the resolution of service requests and associated services issues for nominated customers in ‘real time’. The position will require you to support the contact centre ...
Job Description: Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. Escalate intricate issues or complaints to higher-level support or supervisors as needed. Develop and retain ...
Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. Troubleshooting to identify hardware or software products that are defective. Adv...
Job Description The Responsibilities of the Role: Reviewing resolved incident tickets to ensure all necessary information is updated and accurate. Leading, driving, and managing internal and external stakeholders, including outsourced ...
Job Description The Position: As an Incident Management Senior Engineer within the ITIL framework, your mission is to ensure the efficient and effective management of incidents and service requests for assigned accounts. Your role invo...