of customer support and success processes. Demonstrate mastery of the company and Client's offerings (i.e. its product...' and equipment needs are met to sustain service levels. Recommend/suggest relevant alternatives to the product or tool being used...
of our customer support system, providing best-in-class service and customer support for our global clientele and distribution... be instrumental in maintaining our reputation for excellence in customer service. About the Role Provide first-level support...
Management: Build relationships with decision-makers, present customized solutions, and provide exceptional client support.... Product Knowledge & Demonstrations: Develop an in-depth understanding of the company's platform and conduct product...
service levels. Recommend/suggest relevant alternatives to the product or tool being used by the company. Internal... policies related to the Client’s products. Contribute to the ongoing development of customer support and success processes...
service levels. Recommend/suggest relevant alternatives to the product or tool being used by the company. Internal... policies related to the Client’s products. Contribute to the ongoing development of customer support and success processes...
-makers, present customized solutions, and provide exceptional client support. Product Knowledge & Demonstrations: Develop... an in-depth understanding of the company’s platform and conduct product demonstrations. Collaboration & Strategy Development...
details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce). Perform other duties...-motivated with positive attitude. Analytical and can quickly learn process and product specifics as well as adapt to constant...
updated on system changes. Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets... and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless...
times, and improve service quality. Collaborate with customer service, product, and operations teams to optimize support... and recommend improvements. Experience with customer support platforms (e.g., Zendesk, Salesforce, Freshdesk) and automation tools...
details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce). Perform other duties...-motivated with positive attitude. Analytical and can quickly learn process and product specifics as well as adapt to constant...
, responsible for generating and qualifying leads to support the sales pipeline. will focus on identifying and engaging potential...-to-date records of outreach, conversations, and lead status in the CRM (e.g., HubSpot, Salesforce). Track key metrics and provide...
use specific features. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the... issues are resolved. Gather customer feedback, conduct customer surveys and share insights with the Product, Sales...
and how the platform can support them to maximise their people processes Leveraging Zendesk, Salesforce and other internal tools... Experience team and will be responsible for gathering information from customers and ensuring their continued support and success...
and data analysis to support informed decision-making. Identify inefficiencies or gaps in the business and propose solutions..., managing stakeholders and tracking progress. Oversee special projects like product launches and events, ensuring timely...
and qualifying leads to support the sales pipeline. will focus on identifying and engaging potential clients, setting the stage... CRM (e.g., HubSpot, Salesforce). Track key metrics and provide weekly reports on outreach effectiveness and pipeline...
documentation for users to resolve common issues. Provide customer feedback to the product and support teams, ensuring the voice..., and consultative experience for new users. This hybrid role requires the ability to provide product demos and drive new customer...
. Outbound Sales Conduct outbound calls to engage potential clients, present product offerings, and secure new business... long-term relationships with distributors and resellers. Provide exceptional customer service and support to ensure client...
by them Support for order management/licensing/partners when requests come through Keep updated on Pricing and Product Code.../Referral agent concept. After 3 months you will be able to understand the full administrative support and reporting...
on functionality released with each new product upgrade Problem-Solving Works on problems of diverse scope where analysis of data... Documents, troubleshoots, and escalates Support issues outside defined parameters Demonstrated experience in translating...
comprehensive support to stakeholders in managing and nurturing customer relationships. In this role, you will ensure the... concerns promptly and effectively. Provide inbound retention support and reactive account management services to mitigate...