, and customer insights. Identify areas for enhancement, innovation, or course correction based on Product Intelligence to the..., and Customer Success teams to ensure seamless collaboration and alignment during launches. Maintain additional product and process...
Support Engineer Location: Department: SaaS CoE Support Function Reports to: Support Team Leader Job Summary: The... Software Support Engineer is the go-to problem solver for SaaS solutions users. The role covers customers from all over the...
Who are we? ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including... disability support, in-home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare...
sales team with customer requests received via Salesforce (Deal Support tickets). Assisting the sales team with the Sales...SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line...
. We provide technological solutions and support your enterprise's need to improve performance and better compete in the market... preferably in an Enterprise Resource Planning, CRM or e-commerce space Experience in Managing Software As A Service (SAAS), IT...
(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the... customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible...
, Operations, or a related field. Experience: 2+ years in renewals, sales operations, customer support, or a similar role...Job Description: About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry...
Job Description: Overview CSS Customer Success Services (CSS) organization is a global, innovative, open-minded... will possess a strong blend of technical and functional expertise in Oracle SaaS Supply Chain Management (SCM) applications...
, while delivering exceptional customer service. Key Responsibilities Lead Generation & Prospecting: Proactively identify and reach... out to potential clients through cold calls, emails, social media, and other channels. Customer Outreach: Engage...
support company philosophy and culture Ensure that customer and client information is kept secure in line with the acceptable... (e.g. Excel, Oracle, etc.) and SaaS (e.g. Azure Dev Ops, web services, etc.) data sources Experience in creating Dax...
field. Experience: 2+ years in renewals, sales operations, customer support, or a similar role. At least 2 years...About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions...
-leading customer support. With our easy-to-use app consumers and businesses can view and manage their packages and postal..., you will play a crucial role in defining and prioritizing the features and functionality of one of our SaaS products offered on the...
, while delivering exceptional customer service. Key Responsibilities Lead Generation & Prospecting: Proactively identify and reach... out to potential clients through cold calls, emails, social media, and other channels. Customer Outreach: Engage...
. Support Instant messaging and online meeting facilities. Provides support for mobility solutions, SaaS Management Platforms.... Provides support and consultation to remote locations or clients in order to identify requirements and configuration resources...
Service Desk Team which has accountability for the delivery and configuration of changes to customers' services and support...: · Day to day line management of the Service Desk Team · Being a Customer Advocate, considering the customer's needs...
will be key, whilst focusing on the need of the customer at hand. Owning a customer's issue or request will be key, providing... excellent service and support through strong communication. Day-to-day responsibilities: · Triage of incoming Service Desk...
on support as well as strategic thought leadership related to the entire employee lifecycle with specific focus on employee... operationally to business needs, providing personal coaching and guidance/development for Leaders and their team. Support...
) tailored to customer configurations. Support Implementation Managers and Customer Success Managers with customer success plans... role (which may include technical support, project management, product implementation, account management, customer success...
in a SaaS or tech-driven environment. You thrive in fast-paced, collaborative settings, supporting Project Managers by ensuring.... Support client onboarding by coordinating training sessions and gathering initial requirements. Address minor client...
with diverse customer levels. B2B and SaaS experience will be preferred...Who are we? ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including...