, and internal customer satisfaction. Oversee third-party data entry, maintenance, and registration contracts, ensuring SLA...
of departmental goals and objectives. Customer Respond to queries efficiently within a timely manner as per KPI, SLA, SOP...
event requests SLA 24-48 hours from when the case is raised in line with SLA policy ABOUT THE ROLE Design and deliver...
be required Delivering transactions in TAT/SLA as agreed and produce results efficiently as expected Lead and mentor a team of professionals...
: Respond within pre-set SLA's to all incoming enquiries by telephone or email Provide accurate information to prospective... to date with details of all correspondence and that every enquiry is logged Use diary functions to follow up with parents within the agreed workflow SLA...
rotations and weekends. Key Performance Indicators (KPIs): * Incident resolution time and SLA adherence. Uptime of critical...
and transactions - monitor service-level agreements (sla) with shared services and third parties to ensure compliance and efficiency... and transactions - monitor service-level agreements (sla) with shared services and third parties to ensure compliance and efficiency...
, weekly, monthly, and ad hoc GPS reports for driver, vehicle, and depot Provide support to update the monthly BU SLA report...
: Experience with complex product and solution sales Managing negotiations for software license agreements and associated SLA...
to regulatory, statutory and in company governance requirements Define standards of service / SLA's for the unit in line...
contract / SLA.This will be achieved through regular inspections and operational meetings to align company’s requirements...
. Ensure SLA / KPI targets are met for all major processes assigned Ensure departmental objectives are achieved...
equipment. 7. Generate and submit required reports, including weekly and monthly service reports. 8. Monitor and achieve SLA...